RETURN, REFUND & CANCELLATION POLICY
Last Updated - 12/09/2023
All our clients are very important to us, that's why LearnElectronics India ("Company"), has created the following Return, Refund & Cancellation Policy to let You know how we handle the returns, refunds & cancellations for the goods ordered and bought on our website http://www.learnelectronicsindia.com ("Website").
The terms "You," "Your," and "Yours" refer to the entity/ person/ organization using our Website. When this policy mentions "we", "us,", and "our" it refers to the Company and its subsidiaries or /and affiliates. The term "goods" refers to any product or item bought on our Website by You.
This Return, Refund & Cancellation Policy is governed by our Terms of Services.
For any questions regarding this Return, Refund & Cancellation Policy, or any requests regarding the refunds and returns, please contact us by email at learnelectronicsindia.com@gmail.com.
This Return, Refund & Cancellation Policy does not limit Your statutory rights to withdraw or rights You may have in relation to incorrect, damaged, or defective goods or services.
STANDARD RETURNS & REFUND
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Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale. If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.
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If the item is not subject to an Exception, you must place your refund request within 48 hours of delivery of the item.
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Please contact our support team to begin the return and refund process. The support team will walk you through the process and help you.
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In case of the return of the goods, you will be responsible for paying the return shipping costs.
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You must exercise the return right responsibly and return the product in the original neat packaging, as well as return all complete parts of the product.
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You are responsible for the complete set of the returned goods. If the goods are not complete, we won't be able to accept the returned goods and issue a refund.
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Once the Goods have been received and checked by our staff, a refund will be authorized by the same method that the payment was made.
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Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method. In all cases, we have the right to suspend the refund until the goods are received back and inspected.
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If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.
RETURN EXCEPTIONS
Your right to return quality goods purchased in the online store does not apply to:
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Goods that are inseparably mixed with other goods after delivery.
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Discounted items can not be returned.
DEFECTIVE GOODS
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In certain cases, such as defective, damaged, or wrong goods, you may be required to provide evidence of the issue, such as a photo or video to return the item to receive a refund.
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You must contact our company at learnelectronicsindia.com@gmail.com within 48 hours upon purchase and provide detailed information, such as:
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Proof of purchase
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Order number
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Product name
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Information about the defect, failure, or missing part of the item
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Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a photo), a photo of the packaging, etc.).
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When submitting a complaint, You must indicate how You wish the claim to be resolved:
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To replace the defective goods with quality items
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To supplement the incomplete goods with missing components
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To refund the money paid
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In case You are required to return the goods back to us, You will be responsible for paying the return shipping costs.
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The goods must be returned in the original packaging (with instructions and/or warranty card if they were delivered with the product).
Refund Policy(Digital Content and/or Products):
There is no refund applicable on any or all the products, content, training, course or services sold or provided by Us("LearnElectronics India or www.learnelectronicsindia.com) in digital form. Digital Form or Digital Content may include:
1. Event Registration Charge.
2. Course/Project Fee.
3. Training Fee.
4. Quiz Fee.
5. Interview Questions Fee.
6. Blog Fee.
7. Membership/Subscription Fee.
8. Product Fee - Digital Product(Project Codes, Files)
9. Online Program - Courses & Projects.
10. Customized/Ordered Projects
11. Any other digital product or service that we sell or start selling in the future.
Refund & Return Policy(Physical Products):
At LearnElectronics India, we value our customers and strive to provide the best quality products and services. In any unlikely course of event you receive a damaged, defective, or incomplete product, we offer a comprehensive refund and return policy, which are outlined below:
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Damaged or Defective Product: Please note that a refund or replacement can only be issued if you receive a damaged, defective or an incomplete product. We do not accept returns or refunds for products that have been used, damaged, or altered by the customer. To initiate the refund or replacement, you must contact us within 48 hours of delivery. Please refer to the Defective Goods section to know more about the Damaged, Defective or Incomplete Goods that we receive and the ones we do not receive.
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Conditions: The item(s) must be in its original packaging, with all accessories included. Proof of purchase, such as the order number or invoice, is required for returns. Please note that any return request after 48 hours will not be accepted by our team.
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Refund/Replacement Period: Once we receive the damaged item(s), our team will investigate it to verify your claims and if approved, we will process your refund within the next 7 days of receiving the returned item(s), or you will receive the replacement within the next 7 - 8 business days of receiving the returned item(s).
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Mode of Refund: The refund will be issued in the original payment method you used during the purchase. Please note that any shipping charges incurred during the initial purchase are non-refundable. The refund processing time may vary depending on your bank or payment provider. Return shipping charges will be issued to the customer.
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Mode of Replacement: Return shipping charges will be issued to the customer during the replacement procedures. However, any shipping charges incurred during the initial purchases are non-refundable.
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If you have any further questions or need assistance with our refund and return policy, please reach out to our customer service team. Your satisfaction is our top priority!
Cancellation Policy for Digital Products:
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You can Cancel Your Subscription Plans at any point in time. (No refund shall be issued for any payments made to buy/activate a Subscription Plan)
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You cannot Cancel - Online Programs, Courses, Projects, Customized Projects Orders, Job Posts, or Digital Products if the payment has been made.
Cancellation Policy for Physical Products:
At LearnElectronics India, we understand that sometimes circumstances change and you may need to cancel your order. We strive to provide a hassle-free cancellation process to ensure customer satisfaction. Kindly review our cancellation policy below:
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Order Cancellation: You may cancel your order at any time before shipping. To initiate a cancellation, please contact our customer support team via email or phone with your order details. Please note that no cancellation request will be entertained after shipping.
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Cancellation Charges: No cancellation charges will apply, and in the case of prepaid orders, a full refund will be credited to your account.
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Communication of Cancellation: We will communicate the cancellation confirmation and refund status via email or phone. Therefore, it is important to provide accurate contact information to avoid any delays in communicating your cancellation and refund details.
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Refund Processing: Upon cancellation, we will process the refund using the original payment method within 5-7 business days. Please note that the refund processing time may vary depending on your bank or payment provider. Refunds are only applicable for prepaid orders.
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Modifications or Changes in Orders: If you need to make any modifications or changes to your order, such as adding or removing items, please contact our customer support team as soon as possible and we will do our best to accommodate your request. Please keep in mind that modifications or changes to your orders will not be possible after shipping and can only be accessible before shipping.
Please note that this cancellation policy applies specifically to physical product orders. For any other queries or concerns regarding cancellations or refunds, please reach out to our customer support team for personalized assistance. Our shipping, refund, return and cancellation policies are subject to change without prior notice. Changes, if any, will be updated on our website.
Cash on Delivery (COD) -
We are not currently accepting Cash on Delivery (COD). Currently, we are only accepting digital payments. We will update the necessary information about the COD once we start accepting it.